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Apex

  • Taber, David. Salesforce.com. Secrets of Success: Best Practices for Growth and Profitability. — Prentice Hall, 2009. — 504 p. 

  • Benioff, Marc and Adler, Carlye. Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an Industry . — Jossey-Bass, 2009. — 304 p.

  • Roush, Wade The Customer Is Sometimes Wrong  (англ.) // Technology Review. — MIT, 2005, October.

Список литературы:
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